Refund policy
Returns and Refunds
We build Bronc gear to last a lifetime. If yours isn't right, we'll make it right.
The short version: You have 30 days to send back an undamaged Bronc for a refund, sale items included. If your gear shows up damaged or faulty, we cover it, shipping and all. And the shell is warrantied for life.
You have 30 days
You can return any undamaged Bronc product within 30 days of the day it arrives for a refund to your original payment method.
That applies to sale items too, not just full-price gear.
Starting a return
Call us at 419.678.1400 or email info@broncbox.com. Have your receipt or order number handy.
Talk to us before you ship anything back. We'll confirm the return, give you the address, and save you the trouble of guessing.
What we need back
Send it back in the shape you got it, with everything that came in the box: straps, MOLLE divider, hex key, hardware. Original packaging helps but isn't required.
Trying it out is fine. Fitting your rifle to the straps, seeing how it sits in your truck bed, deciding it isn't for you, that's what 30 days is for. You'll get a full refund.
When a refund would be partial
Sometimes a return comes back in a condition we can't sell to the next customer. In those cases we refund what we fairly can:
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It's clearly been used in the field. Deep scratches, dents, drilled or modified hardware. We deduct what it costs to get it back in sellable shape.
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Parts are missing. We deduct the cost of replacing them.
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It got damaged on the way back to us because it wasn't packed well. We deduct the repair cost.
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The plate is engraved with your name, address, or logo. Nobody else can use that plate, so we refund everything except the plate.
Two promises here. We will never keep more than 30% of what you paid. And we will always tell you the exact number before we process anything. If you don't like it, say so and we'll ship the item back to you.
None of this applies to gear that arrived damaged or faulty. That's on us, and it's covered in full.
Damaged, faulty, or the wrong item
Call 419.678.1400 or email info@broncbox.com and we'll sort it out with you: repair, replacement, or a full refund, whichever you'd rather have. We pay shipping both directions.
Don't spend a dollar shipping a defective Bronc back to us. And let us know as soon as you spot shipping damage, ideally within a few days, so we can file with the carrier.
Lifetime warranty on the shell
This is separate from the 30-day window and it never expires.
If the shell cracks or breaks from normal wear and tear, we'll take care of it, whether you bought it last month or eight years ago. The warranty doesn't cover improper use or outright abuse.
Call us to open a claim.
Return shipping
For a standard change-of-mind return, you cover shipping back to us. You pay the carrier directly, and we don't take anything extra out of your refund. Original shipping charges aren't refundable.
Send approved returns to:
Bronc Box 149 Harvest Drive Coldwater, OH 45828
For anything over $75, use a trackable service or add insurance. We can only refund what actually reaches us.
Local? Drop it off at our Coldwater facility instead and skip the shipping cost. Give us a call to set up a time. Come say hi.
Exchanges
Want something different? Easiest path is to return the original and place a new order.
Need the same item replaced because it's defective? Call us. We'll handle it at no cost to you.
When you'll see your money
We'll email you when your return arrives and again when the refund is approved.
From there it goes back to your original payment method. Most banks post it within 5 to 10 business days.
If it's been longer than that, check with your card issuer or bank first, since the money often clears on our end before it shows on yours. Still nothing? Email info@broncbox.com and we'll chase it down.
Questions
We're real people in Coldwater, Ohio, and we'd rather hear from you than have you guess.
419.678.1400 info@broncbox.com