Shipping policy

Shipping policy 

We build every Bronc in Coldwater, Ohio, and we ship it from the same building. Here's exactly what to expect between placing your order and getting your hands on it. 

Where we ship 

We ship to the continental United States. 

We can often arrange delivery to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations, but rates aren't automated at checkout. Call 419.678.1400 or email info@broncbox.com with your address and what you're ordering, and we'll quote it. 

When your order ships 

Processing time is how long it takes us to build, pack, and hand your order to the carrier. Transit time is on top of that, and depends on how far you are from Ohio — typically [2–6] business days within the continental U.S. 

Orders placed on weekends or U.S. holidays begin processing the next business day. If anything on your order will take longer than the times above, we'll tell you before we charge you. 

Accessories ordered with a case may arrive uninstalled. Some inserts and hardware ship separately from the case so nothing gets damaged in transit. 

Pre-orders and back-orders. When a product is available for pre-order, the expected ship window is stated on the product page. We'll email you if that date moves. 

What shipping costs 

Shipping is calculated at checkout based on carrier rates for your address and the size and weight of your order. Bronc cases are oversized, so they cost more to ship than bags and accessories — you'll see the exact amount before you pay. We don't add handling fees. 

[If you offer free shipping over a threshold, state it here: "Orders over $X ship free within the continental U.S."] 

Tracking your order 

You'll get a confirmation email when you order and a second email with tracking as soon as your shipment is scanned. Tracking can take up to 24 hours to start updating after you receive it. 

Haven't seen a tracking number? Check your spam folder first, then call us at 419.678.1400 and we'll find it. 

Oversized and freight shipments 

The Bronc 52 measures 57 × 20 × 17.2 inches, so some carriers class it as oversized and a few destinations require freight. If your order needs freight delivery, we'll contact you before shipping to arrange a delivery window. Freight arrives curbside, so plan on someone being available to receive it. 

Damaged or missing shipments 

Inspect your Bronc when it arrives. If something is wrong, we'll make it right — but time matters for carrier claims. 

Damaged in transit: contact us within [5] business days of delivery. Keep the packaging and send photos of the box, the packaging, and the damage. We file the carrier claim; you don't. 

Missing items: call us and we'll trace the shipment or send the missing piece. 

Shows delivered but isn't there: check with neighbors and your building first, then call us within [7] days and we'll open a carrier investigation. 

Wrong address 

We ship to the address you enter at checkout. Double-check it — carriers charge for address corrections and reroutes, and we pass that cost along. If you catch a mistake, call 419.678.1400 immediately. If we haven't handed the order to the carrier yet, we can fix it for free. 

Local pickup 

We're at 149 Harvest Drive, Coldwater, OH 45828. You're welcome to pick up any order at the facility — call ahead and we'll have it ready and skip the shipping charge. 

Returns 

Shipping and returns are separate. See our refund policy for return windows, condition requirements, and who pays return shipping. If you're returning an item worth more than $75, use a trackable service or add shipping insurance. 

Questions 

Phone: 419.678.1400 · Monday–Friday, [8:00 a.m. – 4:30 p.m. ET] 
Email: info@broncbox.com 
Mail: Bronc Box, 149 Harvest Drive, Coldwater, OH 45828 

Also see our FAQ and contact page.